At M Taher & Co Solicitors, we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this point. If after speaking with the Solicitor you feel it appropriate to make a formal complaint then you will be referred to our Terms of Business for information about taking the complaint further. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority .

DIRECTIONS

From Bank Underground Station: take the Cornhill exit and head east on Cornhill (towards the Royal Exchange). Continue past the junction with Gracechurch Street and onto Leadenhall Street. Turn right to Lime Street and the iconic Lloyds of London building is immediately on your right. The main entrance is down a set of steps and is sign-posted.

From Monument Underground Station: leave the station via the Eastcheap exit. Cross the road and head left and then turn right around the corner into Gracechurch Street. Continue up Gracechurch Street and turn right into Fenchurch Street, and then left to Lime Street. The iconic Lloyds of London building will be on your left as you follow the road around. The main entrance is down a set of steps and is sign-posted.

From Cannon Street Train Station: at the main entrance/exit turn right and follow the main road right the way around into Gracechurch Street. Continue on Gracechurch Street until you reach the traffic lights, at which point turn right into Fenchurch Street. Take the next left into Lime Street and the iconic Lloyds of London building will be on your left as you follow the road around. The main entrance is down a set of steps and is sign-posted.

From Fenchurch Street Train Station: at the main entrance/exit turn right and follow the road around until it meets with Fenchurch Street. Turn left onto Fenchurch Street then left onto Lime Street. The iconic Lloyds of London building will be on your left as you follow the road around. The main entrance is down a set of steps and is sign-posted.